New Accommodation Ratings -
Hotels and Guest Accommodation
The English Tourism Council, in
response to consumer demand, have created a new rating scheme for
Hotels and Guest Accommodation, using Stars to represent Hotels and
Diamonds for Guest Accommodation (guesthouses, inns, farmhouses, bed &
breakfasts). The new scheme puts greater emphasis on quality in hotels and
Guest Accommodation particularly in areas of cleanliness and guest
care. Now, when you see one of our signs showing Stars or Diamonds, you'll
know that the hotel or guest accommodation has been visited overnight
anonymously by our qualified assessors. It's that simple and that easy to
find quality accommodation to meet your expectations
GUEST ACCOMMODATION - DIAMONDS
Diamond ratings for Guest
Accommodation reflect visitor expectations, with quality seen as more
important to visitors than facilities and services. As a result Guest
Accommodation is required to meet progressively higher standards of
quality and guest care as they move up the scale from one to five
Diamonds.
At One Diamond Guest Accommodation
you will find:
Clean accommodation,
providing acceptable comfort with functional décor and offering, as a
minimum, a full cooked or continental breakfast. Other meals, where
provided, will be freshly cooked. You will have a comfortable bed, with
clean bed linen and towels and fresh soap. Adequate heating and hot
water available at reasonable times for baths or showers at no extra
charge. An acceptable overall level of quality and helpful service.
At Two Diamond Guest
Accommodation, you will find (in addition to what is provided at One
Diamond)
A sound overall level
of quality and customer care in all areas.
At Three Diamond
Guest Accommodation, you will find (in addition to what is provided at Two
Diamond)
A good overall level
of quality. For example, good quality, comfortable bedrooms; well
maintained, practical décor; a good choice of quality items available
for breakfast; other meals, where provided, will be freshly cooked from
good quality ingredients. A good degree of comfort provided for you,
with good levels of customer care.
At Four Diamond Guest
Accommodation, you will find (in addition to what is provided at Three
Diamond)
A very good overall
level of quality in all areas and customer care showing very good levels
of attention to your needs.
At Five Diamond Guest
Accommodation, you will find (in addition to what is provided at Four
Diamond)
An excellent overall
level of quality. For example, ample space with a degree of luxury, an
excellent quality bed, high quality furniture, excellent interior
design. Breakfast offering a wide choice of high quality fresh
ingredients; other meals, where provided, featuring fresh, seasonal
local ingredients. Excellent levels of customer care, anticipating your
needs
